Terms & Conditions

Kariba is a booking platform. The rental contract for a vehicle is between you and the rental company that owns it; Kariba is not the rental provider and is not a party to that contract.

Each rental company sets its own vehicle availability, pricing, payment options and cancellation policy, which are shown to you before you book.

When you book, you may be asked to pay in full, pay a deposit with the balance charged before pickup, or pay at the counter, depending on the rental company’s settings. Amounts are charged in the rental company’s currency through our payment processor.

A booking is confirmed once the rental company accepts it. Until then your payment is held and will be refunded if the rental declines.

Refunds on cancellation follow the rental company’s published cancellation policy (Flexible, Moderate or Strict) and are calculated on the amount you have actually paid.

No-shows are not refundable. Disputes about a specific rental should first be raised with the rental company through your booking.

Rental companies may require a refundable security deposit, held at pickup against damage, fuel or extras. This deposit is taken and released by the rental company directly — Kariba does not charge it.

You must provide accurate information, hold a valid driver’s licence, meet the rental company’s age and documentation requirements, and use the vehicle in line with the rental agreement and local law.

To the extent permitted by law, Kariba is not liable for the condition of vehicles, the conduct of rental companies, or losses arising from your rental. Our role is limited to facilitating the booking.

We may update these Terms from time to time. Material changes will be notified, and continued use of Kariba after a change means you accept the updated Terms.